The Top Event in

Retail Banking Industry

The event is co-organized by IDG Vietnam in collaboration with the Vietnam Banks' Association held annually since 2012.

EVENT OVERVIEW

VIETNAM RETAIL BANKING FORUM 2022

One of the leading conference events, contributing a lot of valuable information, solutions, and experiences to the overall development of

retail banking activities in Vietnam.

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ATTENDANCE

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VIEWS ENGAGEMENT VIA LIVE PLATFORMS

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DOMESTIC & INTERNATIONAL SPEAKERS

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SECURITIES & INSURANCE UNITS

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BANKING UNITS

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MEDIA PARTNERS

In 2022, overcoming the period of negative impacts from the Covid-19 epidemic, Vietnam’s banking industry is gradually shaping the path and making outstanding breakthroughs. According to the Institute of Financial Strategy and Policy, the current outstanding balance of individual consumer households on GDP in Vietnam is about 30%, much lower than Malaysia, Thailand and China. In Vietnam, only 8-10% of the population has a credit card, while this rate in Singapore is 95%. Thereby, the State Bank of Vietnam declared that only in the first quarter of 2022, credit grew by 5.04%. This is a positive signal in the effective economic recovery process of the Government. Thanks to the impressive retail credit growth, banks have been able to maintain the growth rate, create added values, and timely support customers in the most difficult times. According to the evaluation, retail credit is the “key” to help the banking industry circulate the life-line of the economy at all times.

As reported by the State Bank of Vietnam’s survey, 95% of Vietnamese credit institutions have been developing and implementing digital transformation strategies, technical solutions and new technologies such as artificial intelligence technology (AI), machine learning (ML), Big Data… Banks in Vietnam are assessed to have the fastest speed in digital banking application in the region. The digital payment and digital ecosystem are established with the connection of digital banking services with most of other digital services in the economy, providing seamless experiences in all fields and conveniences for service users in digital space. It is forecasted that in the period of 2021-2025, the banking sector will continue to have strong growth, including the retail banking service segment. The demand for retail banking services of businesses and people is increasing, making the orientation to focus on developing retail banking services an inevitable trend. This is considered a key development strategy of many banks in order to diversify revenue sources, minimize operational risks and achieve optimal business performance.

In the regard, the Vietnam Retail Banking Forum 2022 will focus on opportunities and challenges in the potential market of retail banking services; diversifying retail banking products and services: safe – convenient – fast; information technology and security solutions contribute to improving the efficiency of retail banking operations, with the theme POTENTIAL MARKET, MULTIPLE SUPPLIERS, DIVERSITY OF INNOVATION SERVICES, START-UP, OPPORTUNITIES AND CHALLENGES FOR DIGITAL TRANSFORMATION & IT APPLICATION IN RETAIL BANKING ACTIVITIES, FINTECH. The event consists of 1 keynote and 2 discussion sessions running concurrently. In the morning, there will be a Keynote session on the potential market for retail banking services. In the afternoon, there will be 2 discussion sessions running concurrently. The discussion session 1 will focus on diversifying retail banking products and services: safe – convenient and fast. The discussion session 2 will introduce information technology and security solutions that contribute to improving the efficiency of retail banking operations. Additionally, under the framework of the forum, there is also an announcement and honoring ceremony for the Vietnam Outstanding Banking Awards 2022. This is an annual award organized by IDG Vietnam in collaboration with the Vietnam Banks Association (VBA) to seek out and honor banks with innovative products and services in the year, digital transformation achievements that contribute to improving the efficiency of retail operations in particular and the operation of the banking industry in general.

In 2022, the Vietnam Retail Banking Forum will be held in a traditional format in Ho Chi Minh City and virtually on the Cisco Webex platform. Accordingly, the event will include 2 main activities: conference activities and exhibition activities.

January 12th, 2023

Event Agenda

In the morning, the event consists of an Opening Ceremony & a Keynote. 
In the afternoon, there will be two Discussion Sessions running concurrently about technology solutions, models and orientations in the banking sector. The significant highlight of the session is the Award Ceremony of Vietnam Outstanding Banking Awards  2022.

DELEGATES' REGISTRATION & EXPO TOUR

07:30 - 08:00

OPENING & WELCOME REMARK

Mr. Nguyen Quoc Hung, General Secretary, Vietnam Banks' Association (tentatively) Leader of the Department of Information and Communications of Ho Chi Minh City

08:00 - 08:20

Vietnam Retail Banking Forum Event Overview & Report on the customers using banking services 2022

Mr. Le Thanh Tam, CEO, IDG Vietnam

08:20 - 08:25

Sponsorship Recognition & Group Photo

08:25 - 08:30

Potential market for retail banking services 2022

Mr. Can Van Luc, Chief Economist of BIDV cum President BIDV Training and Research Institute

08:30 - 08:45

The status and form of contactless payment service providers in Vietnam 2022

Payment Systems Department, State Bank of Vietnam

08:45 - 09:00

Diversifying payment services on e-commerce platforms, promoting the digital economy development

Mr. Le Duc Anh, Director, Center for Information and Digital Technology, Vietnam E-commerce and Digital Economy Agency, Ministry of Industry and Trade

09:00 - 09:15

A new advance of cloud computing services for digital transformation in banking

Representative of solutions provider

09:15 - 09:30

The operation model of an effective digital bank - Digital Banking

Ms. Chau Hong Nhat, Vice president, Deutsche Bank (tentatively)

09:30 - 09:45

Developing lean retail banking services, taking digital advantage

Representative of Asian Development Bank - ADB

09:45 - 10:00

Opportunities and challenges for IT applications in retail banking activities

Mr. Phan Thanh Duc, Dean, Faculty of Management Information System, Banking Academy of Vietnam, State Bank of Vietnam (tentatively)

10:00 - 10:15 AM

HIGH-LEVEL PANEL DISCUSSION

POTENTIAL MARKET, MULTIPLE SUPPLIERS, DIVERSITY OF INNOVATION SERVICES, START-UP, OPPORTUNITIES AND CHALLENGES FOR DIGITAL TRANSFORMATION & IT APPLICATION IN RETAIL BANKING ACTIVITIES, FINTECH

MODERATOR:
Mr. Can Van Luc, Chief Economist of BIDV cum President BIDV Training and Research Institute
PANELIST:

  • Payment Systems Department, State Bank of Vietnam
  • Mr. Le Duc Anh, Director, Center for Information and Digital Technology, Vietnam E-commerce and Digital Economy Agency, Ministry of Industry and Trade
  • Mr. Phan Thanh Duc, Dean, Faculty of Management Information System, Banking Academy of Vietnam, State Bank of Vietnam
  • Representative of solutions provider
  • 10:15 - 12:00

    THE END OF KEYNOTES

    12:00

    The actual situation of information technology application to diversify retail banking products and services

    Mr. Tran Cong Quynh Lan, Deputy General Director, Joint Stock Commercial Bank for Industry and Trade of Vietnam - VietinBank (tentatively)

    14:00 - 14:15

    Development of digital products and services at retail banks

    Representative of SaiGon Thuong Tin Commercial Joint Stock Bank - Sacombank

    14:15 - 14:30

    Optimal solutions for customer experience - the driving force behind the digital financial ecosystem

    Mr. Pham Do Nhat Trung, CEO & Co-Founder, IFC Digital Vietnam (tentatively)

    14:30 - 14:45

    Diversify digital banking and financial products and services

    Mr. Nguyen Dinh Thang, Chairman Fintech Club, Former Chairman of Directors, LienVietPostbank (tentatively)

    14:45 - 15:00

    Developing open banking, increasing the competitive advantage of retail banking products and services in the digital transformation period

    Representative of Outstanding Retail Bank

    15:00 - 15:15

    Solutions to connect payment for banking services

    Representative of e-wallets (VNPAY, SmartPay, ViettelPay...)

    15:15 - 15:30

    Solution for multi-channel customer experience management

    Representative of solutions provider

    15:30 - 15:45

    DISCUSSION SESSION

    DIVERSITY OF RETAIL BANKING PRODUCTS AND SERVICES : SAFETY - CONVENIENCE - FAST

    MODERATOR:
    Mr. Tran Cong Quynh Lan, Deputy General Director, Joint Stock Commercial Bank for Industry and Trade of Vietnam - VietinBank (tentatively)

    PANELISTS:

  • Mr. Pham Do Nhat Trung, CEO & Co-Founder, IFC Digital Vietnam (tentatively)
  • Mr. Nguyen Dinh Thang, Chairman Fintech Club, Former Chairman of Directors, LienVietPostbank (tentatively)
  • Representative of SaiGon Thuong Tin Commercial Joint Stock Bank - Sacombank
  • Representative of Asia Commercial Bank - ACB
  • Representative of e-wallet (VNPAY, SmartPay, ViettelPay...)
  • Representative of solutions provider
  • 15:45 - 17:00

    THE END OF THE DISCUSSION 1

    17:00

    Secure and authenticated payments on personal devices for banking services

    Representative of solutions provider

    14:00 - 14:15

    Breakthrough in retail banking based on customer experience

    Representative of consulting firms (McKinsey, KPMG, Deloitte...)

    14:15 - 14:30

    Security solutions and personal database security in the banking sector

    Mr. Robert Trong Tran, Consulting Deputy General Director, Cybersecurity and Technology Risk Leader, E&Y Vietnam

    14:30 - 14:45

    Models and solutions to work effectively and safely at bank branches in a period of intense development and competition

    Mr. Nguyen Viet Phuong, Senior Director - Technology Corporate Banking, Technology Division, Techcombank - TCB (tentatively)

    14:45 - 15:00

    Payment and banking service operations on a cloud platform to increase management efficiency and customer experience

    Ms. Truong Minh Ha, Managing Director Indochina, BPC Group (tentatively)

    15:00 - 15:15

    Challenges and recommendations to develop Mobile Money service in Vietnam

    Representative of Mobifone, VNPT, Viettel

    15:15 - 15:30

    Information security for retail banking activities

    Mr. Philip Hung Cao, Member of the Office of the CSO, JAPAC, Palo Alto Networks (tentatively)

    15:30 - 15:45

    DISCUSSION SESSION

    INFORMATION TECHNOLOGY AND SECURITY SOLUTIONS TO ENHANCE THE EFFICIENCY OF RETAIL BANKING ACTIVITIES

    MODERATOR:
    Mr. Nguyen Viet Phuong, Senior Director - Technology Corporate Banking, Technology Division, Techcombank - TCB (tentatively)

    PANELISTS:

  • Representative of solutions provider
  • Representative of consulting firm (McKinsey, KPMG, Deloitte...)
  • Ms. Truong Minh Ha, Managing Director Indochina, BPC Group (tentatively)
  • Mr. Philip Hung Cao, Member of the Office of the CSO, JAPAC, Palo Alto Networks (tentatively)
  • 15:45 - 17:00

    THE END OF THE DISCUSSION SESSION 2

    17:00

    WELCOME DELEGATES & EXPO TOUR

    17:30 - 18:00

    REMARK OF VIETNAM OUTSTANDING BANKING AWARD’S VOTING COUNCIL

    18:00 - 18:05

    ANNOUNCEMENT AND HONORING CEREMONY OF VIETNAM OUTSTANDING BANKING AWARDS 2022

    18:05 - 18:30

    DINNER PARTY & NETWORKING

    18:30 - 19:25

    Event-closing Speech & Closing ceremony

    CEO of IDG Vietnam

    19:25 - 19:30

    THE END OF THE EVENT

    19:30

    DO NOT MISS THE EVENT!

    Speakers

    attending the event

    Mr. Le Thanh Tam
    Mr. Le Duc Anh

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