The Top Event in

Retail Banking Industry

The event is co-organized by IDG Vietnam in collaboration with the Vietnam Banks' Association held annually since 2012.

EVENT OVERVIEW

VIETNAM RETAIL BANKING FORUM 2021

One of the leading conference events, contributing a lot of valuable information, solutions, and experiences to the overall development of

retail banking activities in Vietnam.

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ATTENDANCE

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VIEWS ENGAGEMENT VIA LIVE PLATFORMS

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DOMESTIC & INTERNATIONAL SPEAKERS

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SECURITIES & INSURANCE UNITS

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BANKING UNITS

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MEDIA PARTNERS

In 2021, despite the negative impacts of the Covid-19 pandemic, Vietnam’s banking industry has marked outstanding milestones. According to the State Bank of Vietnam, the banking industry’s credit increased by 6.44% at the end of June compared to earlier this year, from 2.95% at the end of March and doubled increasing level of 3.65% in the first half of 2020. In the income statement, many banks stated that they had achieved impressive profits, such as gaining 88% of the profit before tax compared to the year’s plan in just nine months. The average profit of banks is estimated at 35-50%, depending on the operation of the organizations. Some experts believe that the major profits came from retail banking services, and the pandemic was also an opportunity for retail banking to change for better adaptation with faster operation and activities, maximizing the banks’ technological infrastructure.

In the next few years, according to the State Bank of Vietnam, the banking industry in general and retail banking, in particular, will continue to develop with 05 main trends, including (i) Increasingly improvement of legal regulation to simplify banking procedures; (ii) Stronger development trend of digital finance, digital banking, fintech, cryptocurrency; (iii) Increasing trend of cooperation, connection: between banks and insurance (Banca-assurance), with securities (investment banking – investment trusts, asset management, securitization, etc.), with Fintech, Big Tech and other organizations to create an ecosystem with the bank-centric model, etc. (iv) The trend of increasing investment in technical infrastructure and technology level is supplied products and services, modernizing the process of ensuring cyber and customers’ data security; and (v) trends in repositioning distribution channels to save costs, improve operational efficiency and meet customers’ expectation.

Facing the situation, the Vietnam Retail Banking Forum in 2021 will focus on offering recommendations to amend the legal corridor for the development of retail banking activities in Vietnam; discussing models and experiences in developing retail banking services during and after the Covid-19 pandemic of developed countries; analysing the achievements of retail banking in Vietnam; introducing technology solutions to facilitate banks transactions, and offering innovative products and services on the bank’s existed technology platform. With the theme of THE “NEW NORMAL” RETAIL BANKING MODEL – ADAPTATION, EFFICIENCY, CREATIVITY, MAXIMIZING DIGITAL ADVANTAGES, this year’s conference will consist of 01 Keynote and 02 Discussion sessions running concurrently. The Keynote will discuss the model and legal corridor for retail banking development in the “new normal” period. The first discussion session will focus on introducing innovative and effective banking products and services. The second Discussion session will introduce technology solutions to help simplify internal processes, open banking connection and expansion, and digital banking products’ creation. Additionally, within the framework of the conference, the Vietnam Outstanding Banking Awards will be held. This is an annual award organized by IDG Vietnam in collaboration with the Vietnam Banks Association to seek and honour banks with innovative products and services, digital transformation achievements contributing to improving the efficiency of retail banking operations and in the banking industry in general.

March 25th, 2022

Event Agenda

In the morning, the event consists of an Opening Ceremony & a Keynote. 
In the afternoon, there will be two Discussion Sessions running concurrently about technology solutions, models and orientations in the banking sector. The significant highlight of the session is the Award Ceremony of Vietnam Outstanding Banking Awards  2021.

DELEGATES' REGISTRATION & EXPO TOUR

07:30 - 08:00

OPENING REMARK & WELCOME REMARK

Mr. Nguyen Quoc Hung, General Secretary, Vietnam Banks' Association

08:00 - 08:20

Vietnam Retail Banking Forum 2022 Overview

Mr. Le Thanh Tam, CEO, IDG Vietnam

08:20 - 08:25

Sponsorship Recognition & Group Photo

08:25 - 08:30

The State Bank of Vietnam's orientation towards payment activities in the retail banking development strategies in the post-Covid-19 era

Mr. Le Anh Dung, Deputy Director General, Payment Department, State Bank of Vietnam

08:30 - 08:45

Lessons on the adaptation of world retail banks in the period of Covid-19

Mr. Can Van Luc, Chief Economist, Bank for Investment and Development of Vietnam (BIDV)

08:45 - 09:00

Challenges and Solutions for retail banking services’ development in rural and remote areas, contributing to agricultural e-commerce enhancement

Mr. Linh Duc Hoang, Head of Individual Customers Department, Vietnam Bank for Agriculture and Rural Development

09:00 - 09:15

VNG Cloud's new step for digital transformation in retail banking

Mr. Nguyen Van Nam, Advanced Service Manager, VNG Cloud

09:15 - 09:30

The breakthrough of retail banking with Cloud & AI platform

Mr. Le Hong Viet, CEO, FPT Smart Cloud

09:30 - 09:45

Solutions to develop retail banking services, taking digital advantage

Mr. Pham Quang Minh, General Manager, Mambu Vietnam

09:45 - 10:00

LUCKY DRAW

10:00 - 10:15

PANEL DISCUSSION

"NEW NORMAL" RETAIL BANKING MODEL – ADAPTATION, EFFICIENCY, CREATIVITY, MAXIMIZING DIGITAL ADVANTAGES

MODERATOR:
Mr. Can Van Luc, Chief Economist, Bank for Investment and Development of Vietnam (BIDV)

PARTICIPANTS:
Leader of Monetary Policy, State Bank of Vietnam
Ms. Vu Phuong Nga, Head of Payments and Rewards, Grab Financial Group Vietnam
Mr. Nguyen Van Nam, Advanced Service Manager, VNG Cloud
Mr. Pham Quang Minh, General Manager, Mambu Vietnam
Mr. Le Hong Viet, CEO, FPT Smart Cloud
Ms. Doan Hong Nhung, Head of Customer Policy & Retail Product Department, Joint Stock Commercial Bank for Foreign Trade of Vietnam

10:15 - 12:00

END OF THE KEYNOTE

12:00

Key legal issue detection in the developed process of retail banking products and services

Mr. Pham Thanh Ngoc, Deputy Director General, Department of Legal Affairs, State Bank of Vietnam

14:00 - 14:15

The Development of digital products and services in Sacombank

Mr. Bui Anh Tu, Deputy Director, Digital Transformation Center, Sai Gon Thuong Tin Commercial Joint Stock Bank

14:15 - 14:30

VNG Cloud solutions optimizing individual customer experience - the driving force behind the digital financial ecosystem

Mr. Nguyen Duy, Head of solution consulting department, VNG Cloud

14:30 - 14:45

Developing open-banking and diversifying services to leverage competitive advantages for banks in the digital transformation period

Mr. Nguyen Van Huong, Head of Retail Banking Division, Orient Commercial Joint Stock Bank

14:45 - 15:00

Solutions to enhance customer experience and connect SMEs

Mr. Thanh Truong Tan, Head of Product, SmartPay

15:00 - 15:15

Solutions for omnichannel customer experience management - CEM

Mr. Nguyen Quang Hien, CEO, Technology Solution Miraway Joint Stock Company

15:15 - 15:30

DISCUSSION

INNOVATIVE RETAIL BANKING PRODUCTS AND SERVICES, MAXIMIZING DIGITAL ADVANTAGES

MODERATOR:
Mr. Tran Cong Quynh Lan, Head of Technology Committee, Vietnam Banks' Association
PANELISTS:
PANELISTS:
Mr. Bui Anh Tu, Deputy Director, Digital Transformation Center, Sai Gon Thuong Tin Commercial Joint Stock Bank
Mr. Nguyen Van Huong, Head of Retail Banking Division, Orient Commercial Joint Stock Bank
Mr. Nguyen Duy, Head of solution consulting department, VNG Cloud
Mr. Thanh Truong Tan, Head of Product, SmartPay

15:30 - 17:00

END OF THE CONFERENCE

17:00

Mobile payment security and authentication for retail banking

Mr Le Huu Tan Tai, Vice President (Vietnam Business), KMS Solutions

14:00 - 14:15

The Tech-Retal Banking Model

Ms. Nguyen Minh Nguyen Thanh, Regional Sales Director, SEA, akaBot - FPT Software

14:15 - 14:30

Models and Solutions for hybrid work to promote operational activities of banks’ branches in the post-Covid19 era

Mr. Nguyen Van Giap, Country Manager, Lenovo Vietnam

14:30 - 14:45

Banking payment process and services on Cloud computing towards operation optimizing and enhancing customer satisfaction

Ms. Truong Minh Ha, Managing Director Indochina, BPC Group

14:45 - 15:00

How can customer experience transformation drive retail banking growth?

Mr. Tran Quoc Huy, Senior Manager, Strategy & Operations | Digital Transformation, ABeam Consulting Vietnam

15:00 - 15:15

PANEL DISCUSSION

TECHNOLOGY SOLUTIONS TO ENHANCE ADAPTATION AND CREATIVITY OF BANKS IN THE "NEW NORMAL" PERIOD

MODERATOR:
Ph.D. Phan Thanh Duc, Dean of Faculty of Management Information System, Banking Academy of Vietnam

PANELISTS:
Mr. Nguyen Quoc Khanh, Chief Information Officer, Vietnam Maritime Commercial Joint Stock Bank
Ms. Truong Minh Ha, Managing Director Indochina, BPC Group
Mr. Pham Tan Loc, Director of Digital Banking Division, Vietnam Thuong tin Joint Stock Commercial Bank

15:15 - 17:00

END OF THE DISCUSSION SESSION 2

17:00

WELCOME DELEGATES & EXPO TOUR

17:30 - 18:00

REMARK OF VIETNAM OUTSTANDING BANKING AWARD’S VOTING COUNCIL

18:00 - 18:05

THE VIETNAM OUTSTANDING BANKING AWARDS 2021

18:05 - 18:30

DINNER PARTY & NETWORKING

18:30 - 19:25

Event-closing Speech & Closing ceremony

Leader of IDG Vietnam

19:25 - 19:30

END OF THE EVENT

19:30

DO NOT MISS THE EVENT!

Speakers

attending the event

Mr. Nguyen Quoc Hung
Mr. Le Thanh Tam
Dr. Can Van Luc
Ph.D. Phan Thanh Duc
Mr. Nguyen Van Nam
Mr. Le Hong Viet
Mr. Pham Quang Minh
Mr. Nguyen Duy
Mr. Nguyen Van Huong
Mr. Nguyen Quang Hien
Mr. Tai Le
Ms. Nguyen Minh Nguyen Thanh
Mr. Nguyen Van Giap
Ms. Minh Ha Truong
Mr. Tran Quoc Huy
Mr. Tran Cong Quynh Lan
Ms. Vu Phuong Nga
Mr. Nguyen Quoc Khanh
Mr. Nguyen Hai Long
Mr. Bui Anh Tu
Mr. Pham Thanh Ngoc
Ms. Doan Hong Nhung
Mr. Le Anh Dung
Thanh Truong Tan

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