The Top Event in
Retail Banking Industry
The event is co-organized by IDG Vietnam in collaboration with the Vietnam Banks' Association held annually since 2012.
EVENT OVERVIEW
VIETNAM RETAIL BANKING FORUM 2022
One of the leading conference events, contributing a lot of valuable information, solutions, and experiences to the overall development of
retail banking activities in Vietnam.
ATTENDANCE
VIEWS ENGAGEMENT VIA LIVE PLATFORMS
DOMESTIC & INTERNATIONAL SPEAKERS
SECURITIES & INSURANCE UNITS
BANKING UNITS
MEDIA PARTNERS
In 2022, overcoming the period of negative impacts from the Covid-19 epidemic, Vietnam’s banking industry is gradually shaping the path and making outstanding breakthroughs. According to the Institute of Financial Strategy and Policy, the current outstanding balance of individual consumer households on GDP in Vietnam is about 30%, much lower than Malaysia, Thailand and China. In Vietnam, only 8-10% of the population has a credit card, while this rate in Singapore is 95%. Thereby, the State Bank of Vietnam declared that only in the first quarter of 2022, credit grew by 5.04%. This is a positive signal in the effective economic recovery process of the Government. Thanks to the impressive retail credit growth, banks have been able to maintain the growth rate, create added values, and timely support customers in the most difficult times. According to the evaluation, retail credit is the “key” to help the banking industry circulate the life-line of the economy at all times.
As reported by the State Bank of Vietnam’s survey, 95% of Vietnamese credit institutions have been developing and implementing digital transformation strategies, technical solutions and new technologies such as artificial intelligence technology (AI), machine learning (ML), Big Data… Banks in Vietnam are assessed to have the fastest speed in digital banking application in the region. The digital payment and digital ecosystem are established with the connection of digital banking services with most of other digital services in the economy, providing seamless experiences in all fields and conveniences for service users in digital space. It is forecasted that in the period of 2021-2025, the banking sector will continue to have strong growth, including the retail banking service segment. The demand for retail banking services of businesses and people is increasing, making the orientation to focus on developing retail banking services an inevitable trend. This is considered a key development strategy of many banks in order to diversify revenue sources, minimize operational risks and achieve optimal business performance.
In the regard, the Vietnam Retail Banking Forum 2022 will focus on opportunities and challenges in the potential market of retail banking services; diversifying retail banking products and services: safe – convenient – fast; information technology and security solutions contribute to improving the efficiency of retail banking operations, with the theme POTENTIAL MARKET, MULTIPLE SUPPLIERS, DIVERSITY OF INNOVATION SERVICES, START-UP, OPPORTUNITIES AND CHALLENGES FOR DIGITAL TRANSFORMATION & IT APPLICATION IN RETAIL BANKING ACTIVITIES, FINTECH. The event consists of 1 keynote and 2 discussion sessions running concurrently. In the morning, there will be a Keynote session on the potential market for retail banking services. In the afternoon, there will be 2 discussion sessions running concurrently. The discussion session 1 will focus on diversifying retail banking products and services: safe – convenient and fast. The discussion session 2 will introduce information technology and security solutions that contribute to improving the efficiency of retail banking operations. Additionally, under the framework of the forum, there is also an announcement and honoring ceremony for the Vietnam Outstanding Banking Awards 2022. This is an annual award organized by IDG Vietnam in collaboration with the Vietnam Banks Association (VBA) to seek out and honor banks with innovative products and services in the year, digital transformation achievements that contribute to improving the efficiency of retail operations in particular and the operation of the banking industry in general.
In 2022, the Vietnam Retail Banking Forum will be held in a traditional format in Ho Chi Minh City and virtually on the Cisco Webex platform. Accordingly, the event will include 2 main activities: conference activities and exhibition activities.
March 2nd, 2023
Event Agenda
In the morning, the event consists of an Opening Ceremony & a Keynote.
In the afternoon, there will be two Discussion Sessions running concurrently about technology solutions, models and orientations in the banking sector. The significant highlight of the session is the Award Ceremony of Vietnam Outstanding Banking Awards 2022.
DELEGATES' REGISTRATION & EXPO TOUR
OPENING & WELCOME REMARKS
Mr. Nguyen Quoc Hung, General Secretary, Vietnam Banks' Association (tentatively) Mr. Lam Dinh Thang, Director, the Department of Information and Communications of Ho Chi Minh city
Vietnam Retail Banking Forum Event Overview & Report on the customers using banking services 2022
Mr. Le Thanh Tam, CEO, IDG Vietnam
Sponsorship Recognition & Group Photo
Potential market for retail banking services 2023
Mr. Can Van Luc, Chief Economist of the Bank for Investment and Development of Vietnam (BIDV) cum Director of BIDV Training School
The status and form of contactless payment service providers in Vietnam 2023
Payment Systems Department, State Bank of Vietnam
IT application in development and management of Fintech activities
Representative of the Department of Information and Communications of Ho Chi Minh City
Diversifying payment services on e-commerce platforms, promoting the digital economy development
Mr. Le Duc Anh, Director, Center for Information and Digital Technology, Vietnam E-commerce and Digital Economy Agency, Ministry of Industry and Trade
A new advance of cloud computing services for digital transformation in banking
Representative of solutions provider
The operation model of an effective digital bank - Digital Banking
Representative of Citibank
Open banking development of international bank in Vietnam
Mr. Nguyen Tan Da, Head of Cash Product, Standard Charter Bank Vietnam (tentatively)
Developing lean retail banking services, taking digital advantage
Mr. Nguyen Minh Cuong, Principal Country Economist, Vietnam Asian Development Bank (tentatively)
Opportunities and challenges for IT applications in retail banking activities
Mr. Phan Thanh Duc, Dean, Faculty of Management Information System, Banking Academy of Vietnam, State Bank of Vietnam (tentatively)
HIGH-LEVEL PANEL DISCUSSION
POTENTIAL MARKET, MULTIPLE SUPPLIERS, DIVERSITY OF INNOVATION SERVICES, START-UP, OPPORTUNITIES AND CHALLENGES FOR DIGITAL TRANSFORMATION & IT APPLICATION IN RETAIL BANKING ACTIVITIES, FINTECH MODERATOR: Mr. Can Van Luc, Chief Economist of BIDV cum President BIDV Training and Research Institute PANELIST:
THE END OF KEYNOTES
The actual situation of information technology application to diversify retail banking products and services
Mr. Tran Cong Quynh Lan, Deputy General Director, Joint Stock Commercial Bank for Industry and Trade of Vietnam - VietinBank (tentatively)
Development of digital products and services at retail banks
Representative of SaiGon Thuong Tin Commercial Joint Stock Bank - Sacombank
Optimal solutions for customer experience - the driving force behind the digital financial ecosystem
Mr. Nguyen Quang Thong, Deputy Director of Retails Banking Division and Director of Digital Banking Center, Nam A Bank
Diversify digital banking and financial products and services
Mr. Nguyen Dinh Thang, Chairman Fintech Club, Former Chairman of Directors, LienVietPostbank (tentatively)
Developing open banking, increasing the competitive advantage of retail banking products and services in the digital transformation period
Representative of Eximbank (tentatively)
Solutions to connect payment for banking services
Representative of e-wallets (VNPAY, SmartPay, ViettelPay...)
Solution for multi-channel customer experience management
Representative of solutions provider
DISCUSSION SESSION
DIVERSITY OF RETAIL BANKING PRODUCTS AND SERVICES : SAFETY - CONVENIENCE - FAST MODERATOR: Mr. Tran Cong Quynh Lan, Deputy General Director, Joint Stock Commercial Bank for Industry and Trade of Vietnam - VietinBank (tentatively) PANELISTS:
THE END OF THE DISCUSSION 1
Secure and authenticated payments on personal devices for banking services
Representative of solutions provider
Breakthrough in retail banking based on customer experience
Mr. Do Danh Thanh, Deputy General Director, in charge of Digital Transformation & IT Strategy services, Deloitte Vietnam
Security solutions and personal database security in the banking sector
Mr. Robert Trong Tran, Consulting Deputy General Director, Cybersecurity and Technology Risk Leader, E&Y Vietnam
Information security risks for banking - financial sectors and recommendations
Mr. Nguyen Thanh Binh, Partnership Director, Vietnam National Cyber Security Technology Corporation JSC
Managing database in the hybrid world
Representative of Oracle
Models and solutions to work effectively and safely at bank branches in a period of intense development and competition
Representative of Technology Division, Vietnam retail bank
Payment and banking service operations on a cloud platform to increase management and customer experience
Mr. Truong Minh Ha, Managing Director Indochina, BPC Group (tentatively)
Information security for retail banking activities
Mr. Philip Hung Cao, Member of the Office of the CSO, JAPAC, Palo Alto Networks (tentatively)
DISCUSSION SESSION
INFORMATION TECHNOLOGY AND SECURITY SOLUTIONS TO ENHANCE THE EFFICIENCY OF RETAIL BANKING ACTIVITIES MODERATOR: Representative of Technology Division, Vietnam retail bank PANELISTS:
THE END OF THE DISCUSSION SESSION 2
Speakers
attending the event
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CONTRIBUTING SPONSORS
Units participating in
the Vietnam Retail Banking Forum 2021
